Made the whole process super easy
Jason Henkel from Uptown Mortgage , was the third lender I approached regarding getting a loan for my new home.
The previous two I briefly had to deal with, could not give me an estimate of how much my share of the closing cost would be, and were difficult to get a hold of.
Jason and his team, made the whole process super easy, and were always available to answer questions, even on the weekends.
- Emil K
Smooth process and great result
Jason Henkel at Uptown Mortgage got us a great loan, even though unique challenges had to be overcome. His communication, follow-through and knowledge were exceptional, which made for a smooth process and great result. I wouldn’t hesitate to recommend him!
- Tim B.
Wonderful to work with
Jason and his “team” including Vanessa, Nicole and others were wonderful to work with. I was very impressed that the process was so smooth all the way through closing. Uptown Mortgage invests much time and effort on the “front end” making sue that all documents are in completely prior to submitting to the lender. The lender had absolutely nothing to add or ask for.
A Company and team I highly recommend.
- Tom Z.
Gave us great advice
Jason Henkel was amazing. He helped us as first-time home buyers. He explained the process, advocated for us, gave us great advice, and helped get our mortgage approved even with new, non-salaried jobs. We cannot recommend him highly enough!
- P D.
I am out of state but it didn’t matter
I worked with Lana and her team to close an investment cash out refi. She picked up the phone after hours and answered all of my questions. We rolled through the process so fast that I closed in 24 days from our first conversation. I am out of state but it didn’t matter, they took the time to walk me through each step of the process and everything was handled online. This was the smoothest refi I’ve ever completed. Highly recommend!
- Sarah W.
Professionalism, expertise, and responsiveness
Can’t say enough about Jason Henkel’s professionalism, expertise, and responsiveness. My wife and I have worked with Jason for several years (refinancing and purchases) and he is always our first phone call when we are exploring real estate opportunities.
- Jack R.
Ensured a quick closing
I would definitely work with Jason again. He and his team ensured a quick closing (actually having everything ready ahead of the 30 day proposed closing). He was on top of any thing that came up during the process and listened to my needs during the process. The most important factor for me, was that he responded quickly to my questions and concerns. Communication is the key to customer service!
- Melody A.
I’ve dealt with Uptown Mortgage for 14 + years
I can’t say enough about Lana and her staff. I’ve dealt with Uptown Mortgage for 14 + years. They were instrumental in putting me in my first home. I just closed on a very comfortable refi last night! I worked with Lana, Vivian and Nicole. They were so responsive, friendly and helpful! I can, without hesitation, give them five stars!!
- Paul R.
Extremely responsive, timely, and easy to reach
Until our most recent home purchase, I haven’t really had a positive experience working with mortgage brokers. Working with Uptown mortgage, specifically Jason K and V, was a refreshing change. Above all, they were extremely responsive, timely, and easy to reach. The Uptown team was always working well ahead of any deadlines which helped make the whole thing much less stressful. It all just went so smoothly; from pre-approval all the way through closing. My only regret is not using Uptown Mortgage for prior home purchases and refinances. Call Uptown, the reviews I read are accurate, they are awesome.
- Ben M.
A great rate, awesome credits and closed early
I cannot recommend Lana and her team enough!! We were first time homebuyers, and wildly stressed about it – Lana made everything so, so easy. We found her through yelp and set up a meeting just to find out what we could qualify for – she made a table for us with several different financing options depending on how much we wanted to put down and made it very easy to understand our options. Once we made an offer on our house, I had tons of detailed questions about different loan options and would call Lana in a panic and she would walk me calmly through the math so that I could make the best decision. She got us a great rate, awesome credits I’d never heard of before, and we closed on our house ten days early because the financing went so smoothly. I honestly will *never* work with anyone else for my homebuying needs – Lana is a super star. She can dive into the details with you OR give you the high level bullet points you need to make an informed decision. Give her a call!!
- Katherine W.
Made the process seem easy
Jason Henkel made what can be a bit of an intimidating process seem easy. As someone who is new to home buying and getting loans he guided me through every step and was always available when I’d have a question. I can’t recommend Jason or Uptown Mortgage enough.
- AJ W.
Best in the business
Hands down the Best in the Business! Jason K and team went Above-and-Beyond providing paramount customer service to get us our dream home! He was personally present at our closing–Excellent!
Buying a house gets stressful, and I found out first-hand that banks aren’t as transparent or trustworthy as they should be when it comes to the Biggest Financial Decision of Your LIFE.
This is where Jason and Uptown shine.
The first time I called Jason, I told him right off the bat that I wasn’t interested in prequalifying, I just wanted info–I was rate shopping. Not only did he answer all of my questions, transparently, but he even offered to prepare and provide 3 sets of monthly mortgage quotes for me, free of charge, even if I was already leaning towards my credit union for my mortgage. He offered to do this WithOut running my credit! I Did Not receive this offer from other credit union/banks. His honesty and transparency was a unique experience thus far in my mortgage shopping process.
Beyond that Jason discussed changing interest rates, tax implications (credits and deductions) , and even the return-on-investment aspect of owning a house. He gave me over an hour of his time at my insistence (I’m talkative) , and offered to provide itemized quotes for me , for FREE, no strings attached.
I Guarantee you that I did not receive this level of service elsewhere. Not even close. In fact, I called a different company and the broker literally said “Can you prequalify right now? ” I said “no” and he said “I can’t help you until you let me run your credit but call me back in two hours”…. no thanks dude, I’ll call Uptown back instead.
I judged correctly that Uptown was in business to Help me–they wanted my business–so I prequalified through Uptown. Jason continued to be our personal broker, answering calls and emails and doing research while we were at work. Awesome. He provided us very accurate quotes and was willing to discuss anything from interest rate credits to different PMI options, even down-payment assistance programs if necessary.
Yes this guy knows everything.
When he prequalified us, he wrote us a nice letter, and that’s when he signed it as the Owner of Uptown. Nice , we have the owner of a company helping us buy a house!?!
After this two things happened:
1: Even though our original timeframe for house searching was 3-5 months, we found a house in 2 weeks, with a 30 day close…Surprise! we need a ton of money now, Jason, can you do it? Yes, he could.
2: All my downpayment money was locked in illiquid assets. Jason, can you help me figure this out? Yes, he could.
He walked us through all of the steps, providing Easy digital paper work, and he explained All of it.
Finally it was closing day, and he was personally at our closing! The Owner of a mortgage company at our closing! He facilitated our mortgage from womb-to-tomb . He even offered post-purchase support, which I know I can call him at any time with any questions. How’s that for service?
Jason and team provided 100% transparent, customized and personalized solutions and support to help us purchase our first home. All within ~30 days. Wow
I repetitively referred to Jason as my “Ace in the hole”, my secret to assured success. He was the backbone of financial knowledge and confidence we needed to stay the course.
All in all, I cannot speak highly enough of Jason and Uptown Mortgage! They are in a class of their own–Superior. I wholeheartedly recommend Uptown Mortgage, and I will not hesitate to recommend to family and friends (and I already have)!
- Tim E.